Contact Information & Customer Support Policy

Greno Cart – Fruits & Vegetables Home Delivery

Greno Cart apne customers ko fast aur reliable support provide karne ke liye committed hai. Is policy ka purpose yeh batana hai ki customer kaise humse contact kar sakta hai aur support ka process kya hoga.

1. Customer Support Availability

Greno Cart customer support limited working hours me available hota hai:

• Working Days: Monday to Sunday

• Working Hours: 8:00 AM – 3:00 PM

(Working hours local conditions ke hisaab se change ho sakte hain)

2. Contact Methods

Customers following tareekon se Greno Cart se contact kar sakte hain:

📞 Mobile / WhatsApp: 9958285298
📧 Email: grenocart@gmail.com

Customer apni query, complaint ya feedback in channels ke through share kar sakta hai.

3. Support ke Types

Customer support following issues ke liye provide kiya jata hai:

• Order related queries

• Delivery delay ya issues

• Wrong ya damaged items

• Payment related queries

• General information & feedback

4. Response Time

• Greno Cart customer queries ka jawab 24 hours ke andar dene ki poori koshish karta hai

• High volume ya unforeseen situations me response time thoda badh sakta hai

5. Complaint Resolution

• Complaints ko priority basis par handle kiya jata hai

• Valid complaints par replacement, refund ya best possible solution provide kiya jayega

• Fresh items hone ki wajah se decision Greno Cart ke internal verification ke baad liya jayega

6. Customer Responsibilities

Customer se yeh expect kiya jata hai ki:

• Sahi order details aur contact information de

• Complaint clear aur timely manner me raise kare

• Support staff ke saath respectful behavior rakhe

Misuse ya abusive behavior ki sthiti me service restrict ki ja sakti hai.

7. Policy Updates

Greno Cart bina prior notice apni Contact & Customer Support Policy update kar sakta hai. Updated policy yahin available hogi.

8. Consent

Greno Cart ki services aur customer support use karna is baat ka sanket hai ki aap is policy se sehmat hain.